Independent reporting for guests burned by short‑term rentals
Renter Guides
Plain-English guides for Airbnb, Vrbo and other short-term rental guests, with links to the official policies behind every step.
Before you book
A 10-minute checklist to vet an Airbnb host and listing before you pay: reviews, identity badges, photo checks, price red flags and the payment rule that protects you.
Read the guide →Scam watch
Fake support numbers, off-platform payment, fake listings, phishing links and last-minute switches: the Airbnb and Vrbo scams renters report most, and how to spot each one.
Read the guide →During your stay
Dirty, unsafe, missing amenities or a totally different place? The steps to take in the first hour, the 72-hour Airbnb deadline, and how to get rebooked or refunded.
Read the guide →Get your money back
Step by step: when Airbnb and Vrbo owe you a refund, the deadlines, what evidence to send, how to escalate, and when to use a credit card chargeback or small claims court.
Read the guide →Privacy
Airbnb and Vrbo ban indoor cameras. A practical 10-minute sweep to check your rental for hidden cameras, plus exactly what to do if you find one.
Read the guide →Need help right now? Start with the Fix It playbook, or see what other renters are reporting on NitemAirbnb.
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Every week: the worst rental stories, the scams going around, and a heads-up when there’s a class action you might qualify for, a new short-term rental law, or a push to hold hosts and platforms accountable. The more of us there are, the harder we are to ignore.
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